Terms and Conditions for Agent Organized Tours

This document forms described in article 12-4 and 12-5 of the Japanese Travel Agency Law.  This document explaining the terms and conditions becomes biding once the contract is complete.

1   Contract for Agent-Organized Tours

1. Responsibility rests with Ski Japan Holidays operating Agent-Organized Tours (hereinafter referred to as the SJH ) whose name in full appears below and in its tour pamphlets. Customers joining such tours shall conclude an Agent-Organized Tour Contract (hereinafter referred to as the Travel Contract) with SJH.

2. SJH shall provide tour arrangements and itinerary management so that the Customer receives tour services including transport/accommodations (hereinafter referred to as "tour services") provided by transportation/accommodation operators during the tour itinerary set by SJH.

3. The content and conditions of the contract shall conform to those specified for each tour itinerary, conditions as specified hereunder, the final itinerary handed to Customers before departure (hereinafter referred to as the "Final Tour Itinerary"), and Agent-Organized Tours as described in SJH's general terms and conditions as based on the Travel Agency Law (hereinafter referred to as "General Terms and Conditions of Agent Organized Tours").

2   Application for tour contracts and their conclusion

1. The Customer shall provide information on SJH application form as required by SJH and submit the form together with the necessary reservation fee. Paid fee shall be applied to the tour Fee, cancellation charges or penalties.

2. SJH may accept applications for travel contracts by telephone, mail, facsimile and other means of communication. In such cases, the Customer shall submit the application form and reservation deposit to SJH within 3 days counting from the day when acceptance of application is confirmed. If the Customer fails to supply the required application form and fee within 3 days, the reservation shall be voided.

3. The Travel Contract shall become valid upon SJH's consent to the conclusion of the contract and receipt of the full tour fee. If tour arrangements are made by phone, the Tour Contract shall become valid upon SJH's acceptance of the tour fee as specified in the Clause 2. When Customers request tour arrangements by mail, facsimile or other communication methods, the tour contract shall become valid upon full payment of the Tour Fee and SJH's notification of acceptance of the tour contract. The contract for any tour request by any communication including telephone, mail, facsimile or other shall become valid as specified in Article 23-2.

4. When applying for group tour arrangements (more than 2 people), the tour contract including conclusion and cancellation of the contract shall be exchanged between SJH and the group representative.

5. The group representative responsible for the contract shall provide SJH with the name list of members by the date specified by SJH .

6. SJH shall not be responsible for any responsibilities or obligations the group representative holds in the past or in the future.

7. In case the group representative does not accompany the group, we shall consider one of the members who have been selected by the representative as the group representative who is responsible for the contract after tour starting day.

8. If the tour contract cannot be finalized due to full occupancy in seats or rooms or other reasons at booking, SJH may ask the Customer to wait until the specified date with his/her consent.
   (This booking status shall be referred as " waiting" hereinafter.) In this case, the Customer shall be registered as "waiting Customer" and SJH shall make an effort to make it bookable. Even in this case, SJH shall charge the Customer the tour fee ( "Waiting" does not guarantee confirmation of booking). However, if the Customer requests SJH to release the waiting, or if the booking is not confirmed until the specified day, SJH shall return a full of the tour fee.

9. Even in case of the Clause 8, the tour contract shall be finalized at the day when SJH informs the guest of the confirmation.

10. The Customer shall notify SJH when submitting application if requiring special consideration during the tour period, SJH shall comply with such requests when feasible.

3   Special Conditions of Tour Application

1. A Customer under 18 years of age traveling alone during the tour period shall provide SJH with the written consent of his/her guardian. Customers under 15 years of age must be accompanied by a parent or guardian.