The tour is a full day tour, lasting about 9 hours from pick-up to drop-off.

Yes, the bus has storage under its coach. You will be with the same bus for the entire day so you can leave luggage in the bus while you visit the monkeys, have lunch etc. Please bring your luggage to the pick-up point.

Yes, you are welcome to depart the tour at any time, and many guests choose to depart after the Zenkoji temple in Nagano instead of returning to Hakuba, often to catch connecting transport on their check-out day. Please note that the driver will not be able to drop off directly to Nagano Station. Taxi assistance from Zenkoji can be provided by the tour guide

Yes, our restaurant is able to cater for all types of allergies and dietary requirements including gluten free and vegan. Please specify these upon booking.

Wadano, Happo & Echoland bus stops will have Ski Japan Holidays staff members waiting at the bus stop to check you in and guide you to the correct bus. They will be wearing black jackets with ‘Ski Japan Holidays’ logo and have a list of your details so will also be looking for you.

Tsugaike and Goryu bus stops will not have staff members waiting, so please follow the map pin closely and keep an eye out for Snow Monkey Tour flagpoles. The bus driver will guide you directly.

Unfortunately we do not offer private pick-ups/drop-offs to individual accommodations, the bus is coordinated to stop only at the dedicated pick-up points.

Your accommodation may have a concierge team that can assist with travel between your accommodation and pickup points, so please reach out to them if you require assistance.

On the return journey, our tour guide will be glad to assist in coordinating this or a taxi.

No, humans do not enter the hot springs, this tour is to observe the macaques in their natural habitat. There is no onsen to bathe in on this tour, but it’s a wonderful idea to wind down afterwards!

There are many great souvenirs to purchase on this tour that are highly unique to the Nagano prefecture and rural Japanese countryside. Our favourites include:

• Chestnuts in Obuse

• 7-Spice from Zenkoji temple

• Hokusai museum prints

You will have multiple opportunities to explore the local shops, especially in Obuse.

Yes, infants aged between 0-2 years old are free of charge on the tour, and are required to share a seat with an accompanying adult. No meal or baby seat is provided.

We have a flexible cancellation / reschedule policy, so you don’t need to gamble on the weather:

• 100% refund if cancelled 24+ hours before the tour

• 50% refund if cancelled within 24 hours of the tour

• No refund if cancelled on the day of the tour / no show

Please contact our team at tours@japanspecialists.com to cancel or reschedule.

Ski Japan Holidays reserves the right to change or cancel the tour. In the event of cancellation, all customers will be contacted to arrange a reschedule or full refund. A minimum number of participants is required for the tour to operate.

Please note, if you have booked via a third-party travel agency, the cancellation policy is subject to their terms and conditions which we cannot override.